You don’t have to be an oracle when it comes to answering people’s questions on the job. Just give each inquiry—whether from a boss, co-worker or client—your best reply. Follow these tips to giving your best answer each time:
- Understand the question. Miscommunication often occurs when you don’t pay close attention to what is being discussed. Make sure you understand what you’re being asked, and clarify the question if you’re confused.
- Don’t babble. If you know the answer to what is being asked, provide it quickly and succinctly rather than spending a lot of time discussing irrelevant information.
- Remember that you’re the expert. Don’t be intimidated when a manager who has more responsibilities (but less knowledge of the daily working of your position) asks you a question. Back your answer up with relevant facts and details, written and otherwise.
- Keep your opinions to yourself. If you’re asked for a personal viewpoint, give it. Otherwise, stick to the facts. Refrain from adding anecdotal observations to your answer.
- Don’t wing it. If you can’t immediately answer a question, let the questioner know how soon you can get back to him or her (the sooner the better).
- Don’t be critical. Never answer a question with a condescending remark like, “You don’t know that?”
- Admit when you don’t know the answer. Know when you don’t know, but make an extra effort to refer the questioner to sources you know can be of better help.
At The Weimer Group, it’s always a great day! Our company family works together for the better of our clients, companies we represent and the people we work with. Find out what separates us from your current auto insurance company or agency. You’ll be glad to make the switch to The Weimer Group. With offices in Harleysville and Perkasie, we are able to create an insurance program that fits your needs.