The Commercial Account Manager is responsible for managing and servicing an assigned book of business, by analyzing customers’ individual needs, evaluating options, and offering tailored insurance solutions. The Account Manager is responsible to build and sustain relationships with existing customers and to promote the agency. The primary line of business is commercial Property and Casualty. All inquiries will be kept confidential.

Compensation: $63,000 -$65,000 (Negotiable) | In addition to a salary rate, the commission is paid for new business written by the Account Manager.
Work Arrangement: The hybrid option after the introductory period is satisfied.
Job Type: Full-Time
License: Active Property & Casualty Insurance license
Culture: Friendly, warm, relationship-driven, excellent employee benefits

PRIMARY RESPONSIBILITIES:
Market, service and promote the Agency’s products and services and work at a strategic level to develop and retain customers.

• Service/Manage a designated group of premier customers, including analyzing the needs of the customers, evaluating and answering questions regarding coverage, and determining the most suitable product for the customer.
• Actively manage accounts prior to renewal to identify concerns, external competition, exposure changes and additional coverage needs.
• Assist existing policyholders through the renewal process with strong communication and market knowledge. Educate customers on policy/product features, advantages and disadvantages. Remarket accounts as necessary.
• Independently develop and maintain strong knowledge of the marketplace and strong working relationships with company representatives and underwriters. If no coverage is available in the admitted market, investigate risk placement alternatives, if available.
• Prepare submissions, and negotiate pricing, policy conditions, and terms with selected carriers. Review all quotations with recommendations as to the best options for price, coverage and risk alternatives. Manage quotes, proposals to customers, and bind coverage with insurance carriers within agency authority.

KNOWLEDGE, SKILLS, AND ABILITY:

• Performs duties independently with little or no supervision, operating from established directions and instructions. Decisions are made within general agency constraints and insurance laws and require independent decision-making.
• The position involves daily contacts with customers and carriers, which encompasses information exchange, problem solving, quoting, and/or negotiations, significant contact with customers to collect information on any changes to the customer’s characteristics and to analyze the customer’s continued exposure and tolerance to risk, as well as review coverage options and risk management/prevention strategies.
• Thorough technical knowledge of commercial insurance, including an understanding of commercial insurance forms and risk alternatives.
• Outstanding verbal and written communication skills.

MUST-HAVES:

• 2 or more years of servicing commercial lines insurance accounts
• Property & Casualty Insurance license that is active.
• Excellent verbal and written communication skills

NICE-TO-HAVES:

• 3 or more years of servicing commercial lines insurance accounts
• Knowledge of brokerage business placement
• Knowledge of Microsoft Office Software (Outlook, Word)

BENEFITS/OFFERINGS:

• Healthcare
• Dental
• Vision
• 401(k)
• Paid Vacation/Holidays/Personal Days
• Life Insurance
• Short-term Disability